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Key: HHQ-2166
Type: Bug Bug
Status: Open Open
Priority: Critical Critical
Assignee: Charles Lee
Reporter: Ryan Morgan
Votes: 0
Watchers: 0
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Misleading information in alert emails

Created: 04/Jun/08 07:28 AM   Updated: Wednesday 11:02 AM
Component/s: Alerts
Affects Version/s: 3.2.3
Fix Version/s: 3.2.7

Issue Links:
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Verify By: Kashyap Parikh
Last comment: 24 weeks, 2 days ago


 Description  « Hide
I have a script setup to monitor a critical service in my environment. This script is configured with a timeout of 180 seconds. If the script times out, it does not return an availability metric. This results in the alert email having 2 issues:

- The Availability is indicated as 200% (probably from AVAIL_UNKNOWN)
- The previous indicator metrics could be from any arbitrary point in the past. Can we include the timestamp of these metrics?

Example email:

ICMP Checks has generated the following alert:
    Contegix: ICMP Checks Run ICMP Checks

------------------------------------------

ALERT DETAIL
- Resource Name: ICMP Checks
- Alert Name: ICMP Checks Run
- Alert Date / Time: June 3, 2008 6:00:00 PM PDT
- Triggering Condition(s):
    If Execution Time value changed (New value: 182,041)
- Alert Severity: ! - Low

Previous Indicator Metrics:
    Availability: 200.0%
    Execution Time: 00:03:02.041
    Result Value: 0.0


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