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Hyperic HQ

MSI Shortcut to stop HQ server displays "cannot stop message" ,but eventually server is stop

Details

  • Type: Bug Bug
  • Status: Closed Closed
  • Priority: Trivial Trivial
  • Resolution: Deferred
  • Affects Version/s: 4.5
  • Fix Version/s: None
  • Component/s: Core Monitoring
  • Environment:
    Windows 2008
  • Case Links:
    none
  • Regression:
    Yes

Description

Steps to reproduce

Install HQ 4.5 with MSI using Complete installation
After the server and agent are installed and started
Go to Program files  Hyperic HQ Enterprise 4.5.0 Stop Server

Actual Results:

Cannot Stop the HQ server service
Cannot HQ Database service is not started

Note:After a while HQ server services is stopped

Issue Links

Activity

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Brian Nelson added a comment -

Please note that this has nothing to do with the shortcut, nor the installer. This same behavior can be seen if you do the following from the command line:

> net stop "Hyperic HQ Server"

I believe that HQ is simply taking too long to shut itself down, and that's why the message appears. If we want the message to go away, I believe the fix here is to get HQ to shut down quicker (it used to).

I'm going to reassign this to the server, as that's where I believe the problem lies.

Cheers,

Brian

Show
Brian Nelson added a comment - Please note that this has nothing to do with the shortcut, nor the installer. This same behavior can be seen if you do the following from the command line: > net stop "Hyperic HQ Server" I believe that HQ is simply taking too long to shut itself down, and that's why the message appears. If we want the message to go away, I believe the fix here is to get HQ to shut down quicker (it used to). I'm going to reassign this to the server, as that's where I believe the problem lies. Cheers, Brian
Hide
Brian Nelson added a comment -

Reassigning to the server, as that's where the problem lies.

Show
Brian Nelson added a comment - Reassigning to the server, as that's where the problem lies.
Hide
Yoav Epelman added a comment -

Bulk change to new components

Show
Yoav Epelman added a comment - Bulk change to new components
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Idan Hod added a comment -

As part of our continuous effort to improve product quality, The Hyperic product team has decided to implement a "zero bug policy" methodology.

Following this methodology, only defects that are planned to be handled in the near future will remain open. Any other defect will be deferred, with the option to be reevaluated if the need arises, or if changes to the Hyperic road-map make such defect a candidate for a fix.

We believe this new process will help create clarity and focus in the Hyperic road-map and ultimately benefit our customer base.

This bug has been deferred as part of the new policy.

We appreciate your cooperation and continues contribution to the improvement of Hyperic.

Show
Idan Hod added a comment - As part of our continuous effort to improve product quality, The Hyperic product team has decided to implement a "zero bug policy" methodology. Following this methodology, only defects that are planned to be handled in the near future will remain open. Any other defect will be deferred, with the option to be reevaluated if the need arises, or if changes to the Hyperic road-map make such defect a candidate for a fix. We believe this new process will help create clarity and focus in the Hyperic road-map and ultimately benefit our customer base. This bug has been deferred as part of the new policy. We appreciate your cooperation and continues contribution to the improvement of Hyperic.

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Dates

  • Created:
    Updated:
    Resolved:
    Last comment:
    41 weeks, 6 days ago