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Hyperic HQ

Gemfire plugin - HQ GemFire view intermittently does not display updated Distributed System details without clearing IE browser cache

Details

  • Type: Bug Bug
  • Status: Closed Closed
  • Priority: Minor Minor
  • Resolution: Deferred
  • Affects Version/s: 4.5
  • Fix Version/s: None
  • Component/s: Plugins
  • Environment:
    HQ-server 4.5.0-EE-143 running on CentOS 5.4
    HQ-agent 4.5.0-EE-143 running on RHEL 5.4
     - Gemfire 6.5 on hq-agent
  • Case Links:
    none
  • Regression:
    No

Description

Gemfire plugin - HQ GemFire view intermittently does not display updated Distributed System details without clearing IE browser cache.

After stopping and starting servers, the HQ GemFire view will intermittently not display details and show an emptry data set. It is required to clear the IE browser cache to pick up the changes.

The servers under the Gemfire Distributed System platform appear (when stopped and started) with correct availability and metrics.

Expected Result:
The Distributed System is displayed in the HQ GemFire view and updated accordingly to changes

Actual Result:
The HQ GemFire view intermittently shows an empty data set; no details of the Distributed System

Steps to Reproduce:
1. Stop Gemfire Distributed System; all servers and gateway but keep agent running
2. Allow time for Hyperic to update stopped servers gateway gateway
3. Start all servers and gateway
4. Allow time for Hyperic to update servers and gateway
5. Log into Hyperic
6. Examine HQ GemFire view at various times
7. Note the HQ GemFire view does not show details of the Distributed System
8. Clear the IE browser cache
9. Examine HQ GemFire view at various times
10. Note the HQ GemFire view shows details of the Distributed System

Activity

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Yoav Epelman added a comment -

Bulk change to new components

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Yoav Epelman added a comment - Bulk change to new components
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Idan Hod added a comment -

As part of our continuous effort to improve product quality, The Hyperic product team has decided to implement a "zero bug policy" methodology.

Following this methodology, only defects that are planned to be handled in the near future will remain open. Any other defect will be deferred, with the option to be reevaluated if the need arises, or if changes to the Hyperic road-map make such defect a candidate for a fix.

We believe this new process will help create clarity and focus in the Hyperic road-map and ultimately benefit our customer base.

This bug has been deferred as part of the new policy.

We appreciate your cooperation and continues contribution to the improvement of Hyperic.

Show
Idan Hod added a comment - As part of our continuous effort to improve product quality, The Hyperic product team has decided to implement a "zero bug policy" methodology. Following this methodology, only defects that are planned to be handled in the near future will remain open. Any other defect will be deferred, with the option to be reevaluated if the need arises, or if changes to the Hyperic road-map make such defect a candidate for a fix. We believe this new process will help create clarity and focus in the Hyperic road-map and ultimately benefit our customer base. This bug has been deferred as part of the new policy. We appreciate your cooperation and continues contribution to the improvement of Hyperic.

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Dates

  • Created:
    Updated:
    Resolved:
    Last comment:
    41 weeks, 3 days ago