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NullpointerException when updating a platform from autoinventory

Details

  • Type: Bug Bug
  • Status: Closed Closed
  • Priority: Major Major
  • Resolution: Deferred
  • Affects Version/s: 4.4
  • Fix Version/s: None
  • Component/s: Core Monitoring
  • Environment:
    Mysql 5.1.44
  • Case Links:
    none
  • Regression:
    No
  • Tags:

Description

A TransactionRollbackException occurred when the customer selected "Add to Inventory" for a modified platform.
It appears that the fqdn changed, platform properties changed, IP set changed, and server set changed.

The exception shows a NullPointerException caused the rollback to occur.

The NPE occurs in the code where there should be a valid ipaddress. Somehow that ip address is null. Either we need to find out why the ip address was ever null, or check for such a case in the code.

See Attached stack trace and support ticket for more information.

Activity

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Yoav Epelman added a comment -

Bulk change to new components

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Yoav Epelman added a comment - Bulk change to new components
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Idan Hod added a comment -

As part of our continuous effort to improve product quality, The Hyperic product team has decided to implement a "zero bug policy" methodology.

Following this methodology, only defects that are planned to be handled in the near future will remain open. Any other defect will be deferred, with the option to be reevaluated if the need arises, or if changes to the Hyperic road-map make such defect a candidate for a fix.

We believe this new process will help create clarity and focus in the Hyperic road-map and ultimately benefit our customer base.

This bug has been deferred as part of the new policy.

We appreciate your cooperation and continues contribution to the improvement of Hyperic.

Show
Idan Hod added a comment - As part of our continuous effort to improve product quality, The Hyperic product team has decided to implement a "zero bug policy" methodology. Following this methodology, only defects that are planned to be handled in the near future will remain open. Any other defect will be deferred, with the option to be reevaluated if the need arises, or if changes to the Hyperic road-map make such defect a candidate for a fix. We believe this new process will help create clarity and focus in the Hyperic road-map and ultimately benefit our customer base. This bug has been deferred as part of the new policy. We appreciate your cooperation and continues contribution to the improvement of Hyperic.

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Dates

  • Created:
    Updated:
    Resolved:
    Last comment:
    42 weeks, 1 day ago