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MSI installer fails to uninstall if only server or agent is initially installed and also when both Server and agent are install at the same time

Details

  • Type: Bug Bug
  • Status: Closed Closed
  • Priority: Major Major
  • Resolution: Deferred
  • Affects Version/s: 4.6, 4.6.0.1
  • Fix Version/s: None
  • Component/s: Installation / Upgrade
  • Environment:
    Windows
  • Case Links:
    none
  • Regression:
    No

Description

Steps to reproduce:

1) Using the MSI installer, install EITHER the agent only, OR the server only
Expected & observed result: success
2) Using the MSI installer, attempt to uninstall or remove

Actual Results:

All the folders are not removed and all processes are running under task manager

Expected Results:

All the folders should be removed

Activity

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Yoav Epelman added a comment -

Bulk change to new components

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Yoav Epelman added a comment - Bulk change to new components
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Idan Hod added a comment -

As part of our continuous effort to improve product quality, The Hyperic product team has decided to implement a "zero bug policy" methodology.

Following this methodology, only defects that are planned to be handled in the near future will remain open. Any other defect will be deferred, with the option to be reevaluated if the need arises, or if changes to the Hyperic road-map make such defect a candidate for a fix.

We believe this new process will help create clarity and focus in the Hyperic road-map and ultimately benefit our customer base.

This bug has been deferred as part of the new policy.

We appreciate your cooperation and continues contribution to the improvement of Hyperic.

Show
Idan Hod added a comment - As part of our continuous effort to improve product quality, The Hyperic product team has decided to implement a "zero bug policy" methodology. Following this methodology, only defects that are planned to be handled in the near future will remain open. Any other defect will be deferred, with the option to be reevaluated if the need arises, or if changes to the Hyperic road-map make such defect a candidate for a fix. We believe this new process will help create clarity and focus in the Hyperic road-map and ultimately benefit our customer base. This bug has been deferred as part of the new policy. We appreciate your cooperation and continues contribution to the improvement of Hyperic.

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Dates

  • Created:
    Updated:
    Resolved:
    Last comment:
    41 weeks, 4 days ago