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Hyperic HQ

Trigger Initialization reports success if database queries timeout and server remains in not started state

Details

  • Type: Bug Bug
  • Status: Closed Closed
  • Priority: Major Major
  • Resolution: Deferred
  • Affects Version/s: 4.5, 4.6
  • Fix Version/s: None
  • Component/s: Reports
  • Environment:
    Oracle 10
    Hyperic 4.5.2.2 - I logged against 4.5 and 4.6 since the code is unchanged in 4.6
  • Case Links:
  • Regression:
    No

Description

Customer had 30gb of data in EAM_EVENT_LOG. Trigger initialization process had a timeout yet trigger initialization reported success.

Symptoms:

  • Agents receive "org.hyperic.lather.LatherRemoteException: Server still initializing" from server (appears in agent.log)
  • HQ Health printReport.hqu not working (may not be related)
  • org.hibernate.exception.GenericJDBCException in a "Thread-7" appears in wrapper.log caused by "java.sql.SQLException: ORA-01013: user requested cancel of current operation"

Activity

Hide
Mayan Weiss added a comment -

for 4.6.5 version lets first make sure customer are aware that this happens

if we'll have time we'll try to fix the issue too

Mayan

Show
Mayan Weiss added a comment - for 4.6.5 version lets first make sure customer are aware that this happens if we'll have time we'll try to fix the issue too Mayan
Hide
Adar Margalit added a comment -

Added handling to the exception so it should show up in the server log, and avoid crashing the thread.
Should be pushed to 4.7 for further work.

Show
Adar Margalit added a comment - Added handling to the exception so it should show up in the server log, and avoid crashing the thread. Should be pushed to 4.7 for further work.
Hide
Guy Segev added a comment -

Nipuna (or anyone else for that matter), do we have such an environment and it is still possible to reproduce it there?

Any such an environment with Postgres >= 9.1.3 or VPostgres?

Show
Guy Segev added a comment - Nipuna (or anyone else for that matter), do we have such an environment and it is still possible to reproduce it there? Any such an environment with Postgres >= 9.1.3 or VPostgres?
Hide
Idan Hod added a comment -

As part of our continuous effort to improve product quality, The Hyperic product team has decided to implement a "zero bug policy" methodology.

Following this methodology, only defects that are planned to be handled in the near future will remain open. Any other defect will be deferred, with the option to be reevaluated if the need arises, or if changes to the Hyperic road-map make such defect a candidate for a fix.

We believe this new process will help create clarity and focus in the Hyperic road-map and ultimately benefit our customer base.

This bug has been deferred as part of the new policy.

We appreciate your cooperation and continues contribution to the improvement of Hyperic.

Show
Idan Hod added a comment - As part of our continuous effort to improve product quality, The Hyperic product team has decided to implement a "zero bug policy" methodology. Following this methodology, only defects that are planned to be handled in the near future will remain open. Any other defect will be deferred, with the option to be reevaluated if the need arises, or if changes to the Hyperic road-map make such defect a candidate for a fix. We believe this new process will help create clarity and focus in the Hyperic road-map and ultimately benefit our customer base. This bug has been deferred as part of the new policy. We appreciate your cooperation and continues contribution to the improvement of Hyperic.

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Dates

  • Created:
    Updated:
    Resolved:
    Last comment:
    40 weeks, 2 days ago